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Not paying Home Depot a second time to measure the same door. And it's more nonsense that I can't find an email address for the corporate personnel. Obviously because they don't want to be bombarded by similar complaints.
I made the mistake of calling Home Depot to get a quote for new windows for my historic home in Portland. I knew I wanted wood windows to replace the yr old windows I currently have. After the sticker shock of the ridiculously high prices, I went ahead and ordered new windows for the bedrooms only. This was in May Months go by with delays and I get a call the windows are in! They sent a contractor to install them and he refused to wear a mask and used the word "plandemic" to describe the Covid19 pandemic.
I had asked that they send a vaccinated and masked installer which they did not do. They also did not have all the windows. I took two days off to deal with the windows and did not get the windows since they failed to mention they did not have them all. Another month goes by and they call claiming to have all the windows. They sent a different installer and I took the two days off to get the windows installed. This time, I learn one of the windows they ordered was completely wrong and another window I needed never got ordered!
The customer service is horrible. They sent a guy to my house to smooth things over and he promised a rush order for the two windows remaining to complete my order.
He promised I would have them within a month and definitely before Thanksgiving. On Oct 8, I received a call from Home Depot Installation Services that the windows will not be in until the third week of January ! When I reached out to the Installation Manager, he blamed it on the manufacturer. Once they get the sale, Home Depot does not care about the customer. The contractors they use are terrible. They damaged my home and have not made it right. I recommend going through a reputable window company to order new windows and never Home Depot.
First off contacted Home Depot in June. Took 4 weeks for them to send someone to see what I needed done and to take measurements etc. Finally after 4 months the installer comes and immediately complains because it is a big job with lots of labor. I say that is why I'm having a professional do it and why I had someone come out to assess it before placing order.
I was assured by the gentleman that came out that everything would be weatherproof. The door itself is all scratched up, looks much older and more worn than the one I had there, scratches and dings on my walls. Steve B. Home Depot Windows and window installation team was absolute garbage.
We ordered the higher end version of the Simonton Windows with the installation being provided by Home Depot. A total of 19 windows were being replaced during our home remodel. The original order and contract was Feb of with a deliver date of March I questioned the installation of the windows several times since they did not arrive with the installation nailing flange as was ordered.
They indicated everything was fine and not to worry. However once they were complete and my GC returned to finish the siding we learned the windows were installed incorrectly according to my GC. So he had to reinstall all the windows using correct flashing material prior to his team installing the siding on the house. We had 3 windows with damaged sashes and 1 window exterior pain was broke on arrival. It's now October and we still can't get them back on site for the replacements and repairs.
On top of that we had to pay for all the windows and installation in advance since we were using our Home Depot credit card. My recommendation is use a quality manufacturer and one of their licensed representative companies that professionally provides windows and their installation as their primary business function.
As stated by others, Home Depot should just stick to selling products and not installing them. I had a disastrous experience with a window installation that never happened. Sales person came to my home at my request and we ordered windows that were to be installed by Home Depot. The day prior to my install I took down all of my blinds and drapes, moved furniture, and made the necessary preparations that were requested by them.
They gave me a 2 hour window for their arrival time, 8amam. By am, when they still had not arrived I called the scheduling dept. I was told that my install date had been changed and they were not scheduled to come that day.
No one ever informed me. So I called the salesperson who sold me the windows, he apologized, and since it was Friday afternoon, said he would get back to me on Monday. I heard nothing from anyone for almost an entire month. When you own a historic home, choosing the right replacement windows can be a challenge.
Find out all your options for replacement windows for historic homes at your local showroom , where you can get advice on whether to repair or replace your windows and find gorgeous, vintage style replacement windows that will maintain the historic integrity of your home. Study commissioned by Pella, You are now subscribed to Pella offers and inspiration. There was an error saving your information. Find a Showroom Find a Showroom Find. Your Preferred Showroom. Request Consultation. Call Now.
Repair or Replace Historic Windows The first step in deciding whether to repair or replace your windows is determining the problem. Historic Society Requirements Many historic towns and districts have laws that require homeowners to replace their windows with a historically accurate product. These windows are available in a variety of styles: Casement windows Bay windows Double-hung windows Single-hung windows Other custom window solutions Historic Authenticity Replacement windows required for old houses can be different from standard replacement windows.
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