Gently pull out any paper from inside the duplexer, and then close the door on the duplexer. Make sure that the door snaps closed. Reattach the duplexer to the rear of the product and make sure that it snaps into place. Method three: Clear the jam from the two-sided printing accessory duplexer with the small paper tray attached Press the Power button to turn off the product. Remove the duplexer with the small paper tray attached.
Figure : Remove the duplexer with the small paper tray attached. On the duplexer, lift the lever on the back of the small paper tray to unhook the tray. Figure : Unhook the small paper tray.
Close the door on the duplexer, and then secure the lever on the small paper tray to hold the duplexer door in place. Reattach the duplexer with the small paper tray to the rear of the product, and make sure that it snaps into place. Step three: Clear the jam from the front of the printer Follow these steps to clear the jam from the front of the product. Make sure that the power cord is disconnected from the back of the product.
If the power cord is not disconnected, disconnect it now. Removing jammed paper incorrectly can damage the printing mechanism. Step four: Print a self-test report Print a self-test report to make sure that the hardware functions correctly. How to print a self-test report Load plain white paper in the input tray.
Solution three: Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely. Step one: Check the carriage path Follow these steps to check the carriage path. If the product is not turned on, press the Power button to turn it on.
With the product turned on, disconnect the power cord from the rear of the product. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
If the carriage is stuck on the right side , move the carriage to the left side of the product. If the carriage is stuck on the left side , move the carriage to the right side of the product.
If the carriage is stuck in the middle , move the carriage to the right. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
Solution four: Clean the rollers Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers. Step one: Clean the rollers Choose from the following methods to clean the paper feed rollers.
Method one: Remove the rear access door to clean the rollers Press the Power button to turn off the product. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers and rotate them upwards with your fingers to clean them all the way around. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure : Clean the rollers. Method two: Remove the duplexer to clean the rollers Press the Power button to turn off the product.
Clean the rollers inside the duplexer with the damp cloth. Solution five: Reset the printer Sometimes a paper jam error persists even though there is no jammed paper false paper jam. Follow these steps to perform a power reset, which will clear a false paper jam error. Step one: Perform a power reset. With the printer turned on , disconnect the power cord from the rear of the printer.
Solution six: Service the printer. If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document. Issue: The Power light and one or both of the Print Cartridge status lights are on The following light pattern displays on the control panel:. Figure : The Power light and one or both of the Print Cartridge status lights are on.
The right Print Cartridge status light represents the black or photo cartridge that is installed on the right side of the carriage. Solution Follow these steps in the order presented to resolve the issue. Step one: Check ink levels Follow these steps to check the estimated ink levels in the cartridges. Windows XP. Under Print Settings , click Printer Toolbox. The Toolbox opens. Click the Estimated Ink Levels tab to view the information on ink levels.
If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges. If neither cartridge is low on ink, press the Resume button to continue printing. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays.
Cartridges do not need to be replaced until print quality becomes unacceptable. Step two: Replace the cartridges Follow these steps to replace cartridges. Issue: The Power light is on and one or both of the Print Cartridge status lights blink The following light pattern displays on the control panel:.
Figure : The Power light is on and one or both of the Print Cartridge status lights blink. One or both cartridges need to be cleaned or replaced. Solutions Follow these solutions to resolve the issue with the problem cartridge. If the right Print Cartridge status light blinks, the right black cartridge is the problem cartridge.
If the left Print Cartridge status light blinks, the left tri-color cartridge is the problem cartridge. Solution one: Clean the cartridge contacts Follow these steps to clean the contacts on the problem cartridge. Open the product cover, if it is not already open. Solution two: Replace the cartridge Follow these steps to replace the problem cartridge.
Issue: The Power light and the Resume light blink In this error condition, the following light pattern displays on the control panel:. Figure : The Power light and the Resume light blink. Solution one: Turn the printer off and then on again Follow these steps to turn the product off and on again. If the product does not turn off, proceed to the next solution. The product lights might flash and the carriage might move.
Solution two: Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Tilt the small paper tray forward. Step three: Clear the jam from the front of the product Follow these steps to clear the jam from the front of the product. Solution three: Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely in the product.
Step one: Check the carriage path If the product is not turned on, press the Power button to turn it on. Solution four: Remove and reinsert the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error.
Follow these steps to remove and then reinsert the cartridges. Step one: Remove the cartridges Press the Power button to turn on the product, if it is not already on. Step two: Reinsert the cartridges Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Step three: Print a self-test report Print a self-test report to make sure that the hardware functions correctly. Answer this question Send.
About the HP Deskjet HP Deskjet specifications. Related product manuals. What is the best way to remove jammed paper from my printer? It is best to gently pull the paper out of the printer. Turn the printer off, and make sure that the printhead is not hanging over the paper and that no paper remains in the printer.
How come my printer does not accept original cartridges? Non-genuine cartridges may not be recognised by the printer. In that case you will receive a message that the cartridge is empty. The manual of the purchased cartridge usually contains the solution, if this does not work, it is advisable to contact the seller. How come my prints are of poor quality?
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